TERMS AND CONDITIONS

Last Updated: 10/4/2025

1. AGREEMENT TO TERMS

These Terms and Conditions (“Terms”) constitute a legally binding agreement between NextEdge Impact LLC (“NextEdge Impact,” “we,” “us,” or “our”) and any person or entity (“you” or “your”) who accesses our website at nextedgeimpact.com or engages our services.

By using our website or services, you agree to these Terms. If you do not agree, do not use our website or services.

2. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to our website. Your continued use after changes constitutes acceptance of the modified Terms.

3. SERVICES OVERVIEW

NextEdge Impact provides digital marketing and business growth services, including:

  • Website design and development
  • Lead generation systems
  • Go High Level CRM integration
  • Marketing automation
  • AI chatbot implementation
  • Local SEO optimization
  • Business consulting

Specific services are defined in individual service agreements with clients.

4. NO GUARANTEES OF RESULTS

IMPORTANT: We design and build lead generation systems, marketing tools, and business automation. We do NOT guarantee specific results, including but not limited to:

  • Number of leads generated
  • Conversion rates
  • Revenue increases
  • Search engine rankings
  • Website traffic levels
  • Sales or business growth

Results depend on many factors outside our control, including market conditions, competition, your follow-up with leads, product quality, pricing, customer service, and business operations.

We follow industry best practices and design systems for optimal performance, but outcomes vary. No refunds will be issued based on business results or lead generation performance.

5. CLIENT OBLIGATIONS

To receive services, you must:

  • Provide accurate information and required materials
  • Respond to requests within 48 hours during active projects
  • Review and approve deliverables in a timely manner
  • Maintain your own data backups
  • Pay all invoices on time
  • Use services in compliance with all applicable laws

Failure to meet these obligations may result in project delays, additional fees, or service suspension.

6. PAYMENT TERMS

6.1 Service Fees

All service fees are as specified in your signed service agreement or package selection.

6.2 Payment Schedule

  • Website creation fees: 50% deposit upon signing, 50% upon delivery
  • Monthly service fees: Charged automatically on the 1st or 15th of each month
  • All payments are non-refundable once work has commenced

6.3 Late Payments

  • Payments not received within 30 days of invoice date are considered late
  • Late payments incur interest of 1.5% per month (18% annually)
  • Services will be suspended for accounts more than 15 days past due
  • We reserve the right to add collection costs to your balance

6.4 Taxes

We collect state taxes on our services where applicable. You are responsible for all applicable sales taxes, use taxes, and other taxes or fees.

6.5 Payment Processing Fees

Online payments are subject to a 3% processing fee added to invoice totals.

7. GO HIGH LEVEL PLATFORM

7.1 Platform Usage

We build websites and automation systems on the Go High Level platform. By engaging our services, you acknowledge:

  • Go High Level is a third-party platform not owned by NextEdge Impact
  • Platform usage fees may apply based on your account activity
  • We will rebill you for any platform usage costs, overage fees, or additional charges incurred through your account
  • Platform terms and conditions apply to your use

7.2 Platform Changes

We are not responsible for:

  • Changes to Go High Level features or pricing
  • Platform outages or technical issues
  • Third-party service disruptions
  • Data loss due to platform issues (maintain your own backups)

8. THIRD-PARTY SERVICES

Our services may integrate with third-party platforms including but not limited to:

  • Google (Ads, Analytics, My Business)
  • Facebook/Meta
  • Payment processors (Stripe, PayPal, etc.)
  • Email service providers
  • SMS providers
  • Review platforms

You acknowledge that:

  • Third-party services have their own terms and conditions
  • We are not responsible for third-party service failures, changes, or costs
  • Integration functionality depends on third-party APIs and may change
  • Additional fees from third parties are your responsibility

9. INTELLECTUAL PROPERTY

9.1 Your Content

You retain ownership of all content, logos, images, and materials you provide to us.

By providing materials, you grant us a limited license to use them solely for delivering services to you.

9.2 Our Work Product

Upon full payment, you receive a limited, non-exclusive license to use the website and systems we create for you.

We retain ownership of:

  • Our proprietary development methods and frameworks
  • Code templates and reusable components
  • Design elements we’ve created
  • Our business processes and methodologies

9.3 Pre-Existing Materials

We retain all rights to tools, frameworks, and materials we owned before working with you.

9.4 Portfolio Rights

We may display your website in our portfolio and use it as a case study unless you request otherwise in writing.

10. CONFIDENTIALITY

Both parties agree to:

  • Keep confidential information private
  • Use confidential information only for the purposes of this engagement
  • Not disclose confidential information to third parties without consent
  • Return or destroy confidential information upon request

This obligation survives termination of services.

11. DATA AND PRIVACY

11.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, available at [link to privacy policy].

11.2 Your Data

You are responsible for:

  • The accuracy and legality of data you provide
  • Maintaining backups of your data
  • Compliance with data protection laws applicable to your business

11.3 Our Security

We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You acknowledge the inherent risks of internet-based data storage and transmission.

12. WARRANTIES AND DISCLAIMERS

12.1 Our Warranty

We warrant that:

  • Services will be performed with reasonable skill and care
  • We will use qualified personnel
  • Deliverables will substantially conform to specifications in your service agreement

12.2 DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED ABOVE, ALL SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.

WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • SPECIFIC RESULTS OR OUTCOMES
  • UNINTERRUPTED OR ERROR-FREE OPERATION
  • ACCURACY OR RELIABILITY OF INFORMATION

NO EMPLOYEE OR REPRESENTATIVE IS AUTHORIZED TO MAKE ADDITIONAL WARRANTIES.

13. LIMITATION OF LIABILITY

13.1 LIABILITY CAP

OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13.2 EXCLUDED DAMAGES

WE ARE NOT LIABLE FOR:

  • LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
  • LOST OR CORRUPTED DATA (MAINTAIN YOUR OWN BACKUPS)
  • BUSINESS INTERRUPTION
  • LOSS OF GOODWILL OR REPUTATION
  • CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES
  • DAMAGES CAUSED BY YOUR FAILURE TO FOLLOW INSTRUCTIONS
  • DAMAGES CAUSED BY THIRD-PARTY SERVICES OR PLATFORMS
  • RESULTS OR OUTCOMES OF MARKETING CAMPAIGNS

THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Essential Purpose

These limitations are fundamental elements of the agreement between us. Our services would not be provided without these limitations.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NextEdge Impact, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Content or materials you provide to us
  • Your business operations or customer interactions
  • Any claim that materials you provided infringe third-party rights

15. TERMINATION

15.1 Termination by You

You may terminate services by providing 30 days written notice to ted@nextedgeimpact.com.

Upon termination:

  • All fees for completed work remain due and non-refundable
  • Work in progress will be billed at $150/hour
  • Monthly service fees for the current month are non-refundable
  • You receive completed work only upon full payment of all amounts due

15.2 Termination by Us

We may terminate services immediately if you:

  • Fail to pay invoices when due
  • Breach these Terms
  • Engage in abusive or harassing behavior toward our team
  • Use services for illegal purposes
  • Fail to respond to communications for 14 days or more

Upon termination by us for cause, all amounts owed become immediately due.

15.3 Effect of Termination

Upon termination:

  • Your access to platforms and services will be discontinued
  • We will provide you with export of your data (upon full payment)
  • Confidentiality obligations continue
  • Provisions intended to survive (payment, liability, indemnification) remain in effect

16. WEBSITE USE

16.1 Acceptable Use

You may use our website for lawful purposes only. You may not:

  • Use our website in any way that violates laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Introduce viruses, malware, or harmful code
  • Scrape, mine, or harvest data from our website
  • Interfere with the proper functioning of our website
  • Impersonate NextEdge Impact or misrepresent your affiliation with us

16.2 Intellectual Property

All content on our website (text, graphics, logos, images, software) is owned by or licensed to NextEdge Impact and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our written permission.

17. DISPUTE RESOLUTION

17.1 Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

17.2 Jurisdiction and Venue

Any legal action arising from these Terms must be brought in the state or federal courts located in Clearfield County, Pennsylvania. You consent to the personal jurisdiction of these courts.

17.3 Mandatory Negotiation

Before filing any legal action, the parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days.

17.4 No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17.5 Attorney Fees

The prevailing party in any legal action is entitled to recover reasonable attorneys’ fees and costs.

18. GENERAL PROVISIONS

18.1 Entire Agreement

These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between you and NextEdge Impact regarding our services.

18.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect.

18.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later. Any waiver must be in writing and signed by us.

18.4 Assignment

You may not assign or transfer these Terms or your service agreement without our written consent. We may assign our rights and obligations to any successor or affiliated entity.

18.5 Independent Contractors

You and NextEdge Impact are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

18.6 Force Majeure

Neither party is liable for delays or failures in performance due to circumstances beyond their reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet/utility failures.

18.7 Survival

Provisions that by their nature should survive termination (including payment obligations, intellectual property rights, warranties, disclaimers, limitation of liability, and indemnification) will survive termination of these Terms.

18.8 Notices

All notices must be in writing and sent to:

For NextEdge Impact:
NextEdge Impact LLC
88 S Twigg St
Coalport, PA 16627
Email: ted@nextedgeimpact.com

For You:
To the email address you provided when engaging our services

Notices are effective when sent to these addresses.

18.9 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

18.10 Counterparts and Electronic Signatures

These Terms and any service agreements may be executed in counterparts and by electronic signature, each of which is considered an original.

19. CONTACT INFORMATION

If you have questions about these Terms, please contact us:

NextEdge Impact LLC
88 S Twigg St
Coalport, PA 16627
Email: ted@nextedgeimpact.com
Phone: (814) 280-4265

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THEM.